Privacy Policy for HelpKite
Last Updated: July 4, 2025
This Privacy Policy describes how HelpKite ("we," "us," or "our") collects, uses, and discloses your information when you use our customer support chatbot platform (the "Service"). By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
a. Information You Provide to Us
- Account Information: When you create an account, we collect personal information such as your name, email address, and organization details.
- Chatbot Content: Information you input into our AI-powered chatbots, including questions, conversations, and any data you provide during interactions. This data may be processed by third-party AI services and stored using vector embeddings for improved responses.
- Customer Support Data: Information you provide when you contact us for support, including your inquiries and contact details.
b. Information Collected Automatically
- Usage Data: We collect information about how you access and use the Service, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand user behavior and improve our Service.
- Real-time Communication Data: Through WebSocket connections, we may collect data related to your real-time interactions with the Service, including connection information and message metadata.
- Database and Analytics: We store your data in secure databases and may collect performance metrics and analytics data to improve our Service.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
c. Information from Third-Party Services
- If you choose to sign in or link your account using third-party authentication services, we will collect certain information from your account, such as your email address, name, and profile picture, as permitted by your account settings. We only collect the minimum necessary information required for authentication and to provide our Service.
- Our use and transfer of information received from third-party APIs will adhere to their respective user data policies and terms of service, including any Limited Use requirements.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide, operate, and maintain our Service.
- To improve, personalize, and expand our Service.
- To understand and analyze how you use our Service.
- To develop new products, services, features, and functionality.
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.
- To process your transactions and manage your orders.
- To find and prevent fraud.
- For compliance with legal obligations.
3. How We Share Your Information
We may share your information in the following situations:
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as AI processing, real-time communication, database hosting, authentication services, hosting, data analysis, payment processing, and customer service.
- For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
- With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4. Data Security
The security of your data is important to us. We implement reasonable security measures designed to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Choices and Rights
You have certain rights regarding your personal information, subject to local law. These may include the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us using the details below.
6. Third-Party Services
Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: helpkite.com@gmail.com